We are currently only collecting RSA Certificates for Victoria and New South Wales. Other states will follow shortly.
A Responsible Service of Alcohol certificate, also known as an RSA, is a legal requirement for anybody wishing to gain employment in a venue that serves alcohol.
Each state in Australia has different rules, acts and regulations with RSA certification, however, they all accept some form of the national standard SITHFAB021 training course module. e.g. Victoria will accept SITHFAB021 with a VIC-specific module or bridging course, with refresher courses required every 3 years. Queensland will accept a SITHFAB021 RSA certificate from anywhere in Australia and has no expiry date.
If an employee is moving to another state in Australia, they may be required to complete an "interstate bridging course" to have their RSA certification transferred before they can work.
Currently, businesses are required to collect RSA certificates and keep them on file in an RSA Register. These can be digital, or paper copies of employee's RSA certificates, and relevant details like the expiry date. The RSA Register can be requested by local police to ensure all employees are qualified to serve alcohol within the business.
RSA Checking With CheckWorkRights
With CheckWorkRights, users can have full visibility over RSA Certificates from start to finish, including weekly reporting, email reminders before RSA expiry, and document verification to ensure a high level of compliance.
Using our MyCheck employee document collection workflow, it's easy to request RSA documentation from all employees, verify the submissions, and track the expiry and renewal of documents to keep on top of your obligations.
Each week, subscribed CheckWorkRights users will be emailed an RSA Summary Report, containing the status of each requested employee's RSA. It can be segmented by business unit to show each site only their employees.
The RSA Summary Report is an up-to-date report that is required when requested by a member of any Police Officer or Gambling and Liquor Inspector.
Please advise CWR if you would like to enable this functionality on your account.
Collecting Responsible Service of Alcohol Certificates
Once you have created an employee record in CheckWorkRights, you'll be shown their profile where you can request multiple checks. Once the RSA check is enabled, you can send the employee an email to their MyCheck Dashboard where they can submit the document evidence for verification.
A designated verified, usually a line manager or central HR employee, is notified by email following an employee's RSA submission and asked to review the document that has been provided.
Once the document has been verified, CheckWorkRights displays the valid RSA against the employee's record, and on the regular automated RSA Summary email report.
Step 1: Enabling the Check & Emailing the Employee
From the Employee Profile, you have two options;
Select Enable Check to activate the check for email collection.
Select Complete Check Manually to complete the submission on behalf of the employee.
After enabling the check you can send the employee an email immediately using the Send MyCheck Email button, otherwise the email will be issued automatically on a schedule until the employee completes the check.
Step 2: Employee Completes the Check
The employee will receive an email requesting to submit their document via the MyCheck Dashboard.
The employee uploads their RSA certificate and confirms any required information. Once the submission is complete, the verifier will be sent an email asking to review the submission.
Once submitted, you'll find the status on the RSA tile is now Ready for Review.
The submission from the employee is now complete.
How to Verify an RSA Certificate
The designated verifier (line manager or HR manager) will receive an email from CheckWorkRights to complete the verification process. Users can also visit the Document Verification area on the CheckWorkRights Dashboard to locate the employee's evidence.
The verifier views the document, confirms the document's legitimacy using the Document Guidelines, and can Approve or Reject the submission.
Emails have your company logo, and the copy above the list of checks can be customised in Admin > Email templates.
If required, employees will be reminded 30 days before their RSA expiry date to complete a refresher course or provide a new RSA depending on which state they are working in.
RSA Register - Weekly Email Report
Each week, subscribed CheckWorkRights users will be emailed the RSA Summary Report, containing the status of each requested employee's RSA including current, expired, and those awaiting review, as well as employees yet to complete their submission. This gives a complete overview of each venue's compliance with relevant RSA legislation.
The report can be segmented to show only one business unit (for a venue manager) or a group of venues (for an area manager). Recipients aren't required to have access to CheckWorkRights to receive these reports.
The RSA Summary Report is an up-to-date report that is required when requested by a member of any Police Officer or Gambling and Liquor Inspector.
Reporting on RSAs in the Web Application
As a user of CheckWorkRights, you may need to view a list of employees in certain RSA statuses, to identify who is ready to review, or whose RSA has expired.
Within the Web Application, you can enable this filter as follows:
Filtering > RSA Check > Select Status > Apply Filter
Note: you can also combine other filters within the filter menu. This will enable you to segment by state / region / business unit, etc. before viewing the list and exporting to excel.
If you run the same set of filters often, you can save the URL link from your webpage to return to the same page (with filters applied) in the future.