--- title: Manual or Offline Verification description: Learn how to record in-person document sightings in CheckWorkRights for employees who decline to upload copies, while remaining compliant. --- [Skip to content](https://support.checkworkrights.com.au/manual-or-offline-verification-support-articles#main-content) English - Australia Show submenu for translations ![CheckWorkRights](https://support.checkworkrights.com.au/hubfs/tm-logo%20(1).svg) Open main navigation Close main navigation - English - Australia Show submenu for translations - [Contact us](https://checkworkrights.com.au/contact/) [Contact us](https://checkworkrights.com.au/contact/) Search the knowledge base - There are no suggestions because the search field is empty. 1. [CheckWorkRights Support Centre](https://support.checkworkrights.com.au/?hsLang=en-au) 2. [Verifying & Reviewing Documents](https://support.checkworkrights.com.au/verifying-reviewing-documents?hsLang=en-au) 21 May 2026 # Manual or Offline Verification ## How to manage document verification outside of CheckWorkRights. In some instances, employees may refuse to upload copies of their documents for privacy purposes. We have a process by which you can keep a record of sighting these documents in person. If you need to view documents in person (offline) and want to keep a record of this process, you can follow these alternative approaches to remain compliant with legislative requirements: ### Option 1: Manual Process To comply with the legal requirement to sight and record the document: 1. **Sight the document in person** and verify its validity. 2. In CWR, manually complete the verification process: - [Add your employee](https://45598359.hs-sites-ap1.com/support/add-new-employee-using-the-web-application-support-articles?hsLang=en-au), or navigate to their existing employee profile - Enable work entitlement check completion, and click to complete check manually - When prompted, mark the individual as an "Australian Citizen" and "Passport Biodata Page" - Upload a placeholder document, such as a blank piece of paper - Verify the record using the usual verification process This triggers CWR’s document deletion policy, ensuring the placeholder is automatically removed after 30 days. Then, use the **notes section** in that employee's profile in CWR to document the process: - Example: *“Australian passport sighted by \[Name\] on \[Date\]. Candidate’s preference was for no copy of the document to be taken or retained.”* ### Option 2: External Verification for a Group For a cohort of individuals you are confident have been verified externally, you can provide CheckWorkRights with a list of names. These will be marked as verified outside the system. **Important considerations:** - This approach won’t include any notes in CWR about the sighting or verification process. - Ensure this method aligns with your organisation's compliance policies. By using either of these approaches, you can remain compliant with legislative requirements while accommodating specific preferences or system limitations. - [Getting started](https://support.checkworkrights.com.au/getting-started?hsLang=en-au) - [Administration](https://support.checkworkrights.com.au/administration?hsLang=en-au#main-content) - [Security](https://support.checkworkrights.com.au/administration?hsLang=en-au#security) - [Adding Employees](https://support.checkworkrights.com.au/adding-employees?hsLang=en-au) - [Work Entitlement Australia](https://support.checkworkrights.com.au/work-entitlement-australia?hsLang=en-au#main-content) - [Visa Holder Lifecycle Management](https://support.checkworkrights.com.au/work-entitlement-australia?hsLang=en-au#visa-holder-lifecycle-management) - [Check Specific Support](https://support.checkworkrights.com.au/check-specific-support?hsLang=en-au#main-content) - [Responsible Service of Alcohol (RSA)](https://support.checkworkrights.com.au/check-specific-support?hsLang=en-au#responsible-service-of-alcohol-rsa) - [CheckBuilder](https://support.checkworkrights.com.au/check-specific-support?hsLang=en-au#checkbuilder) - [Verifying & Reviewing Documents](https://support.checkworkrights.com.au/verifying-reviewing-documents?hsLang=en-au) - [Managing Employees](https://support.checkworkrights.com.au/managing-employees?hsLang=en-au) - [Reporting](https://support.checkworkrights.com.au/reporting?hsLang=en-au) - [Troubleshooting](https://support.checkworkrights.com.au/troubleshooting?hsLang=en-au) - [Integrations](https://support.checkworkrights.com.au/integrations?hsLang=en-au#main-content) - [SmartRecruiters](https://support.checkworkrights.com.au/integrations?hsLang=en-au#smartrecruiters) - [Labour Hire - Contractor Management](https://support.checkworkrights.com.au/labour-hire-contractor-management?hsLang=en-au) [![CheckWorkRights](https://support.checkworkrights.com.au/hubfs/tm-logo%20(1).svg "CheckWorkRights")](https://checkworkrights.com.au/) [mailto:hello@checkworkrights.com.au](mailto:hello@checkworkrights.com.au) Copyright © 2026, CheckWorkRights