When an employee has submitted evidence for document verification, you may be required to update or upload a manual copy of the evidence instead. This may be for incorrect/expired documentation, or to support the employee through the onboarding process.

If your employee has not completed their document submission and you need to do it on their behalf, head to their profile.

Once the check is enabled, select Complete Check Manually.

Select Australian Citizen or Foreign Citizen.

Select the evidence you are submitting on behalf of your employee. Select Next.

You will then be asked to upload the evidence and submit any metadata to complete the manual uploading of evidence. You should notice the tile will be updated with the result, and will now require verification. For the document verification process, click here.

If you need to update an existing document, you can head to the Work Entitlement Check page of the employee, select More Actions and then Update Work Entitlement.

You will then be asked to upload the evidence and submit any metadata to complete the manual uploading of evidence. You should notice the tile will be updated with the result, and will now require verification. For the document verification process, click here.

If you need to restart an employee's submission process via the MyCheck Email, you can head to the employee's relevant check page, select More Actions and then Restart Check. This will automatically request new documentation from the employee, and remove existing workflows already in place.