The Refapp partnership enables CheckWorkRights to create and manage reference checks as part of a customer’s recruitment and background checking process. Connecting directly with Refapp to automate reference checks inside your existing workflows eliminates back-and-forth with candidates and referees, delivering clear results to support confident hiring decisions.

Once you have enabled a reference check for a candidate in CheckWorkRights choose a reference check template that suits the candidate’s job role. This will trigger the MyCheck email workflow to collect the candidate’s referee details. Once the candidate enters their details, the referee will be contacted via email/SMS.

When the referees complete the questionnaire, the designated reviewer will be alerted that the result is ready for review. The approved referee report will be available in the candidate/employee profile, deleted only when the profile is made historical in CheckWorkRights.

Our Team will guide you through the integration connection between CheckWorkRights and Refapp.

CheckWorkRights will be sent your Refapp integration keys, and complete the following to connect the accounts.

Navigate to Admin tab >Select Integrations tab >Select ‘Enable’ Refapp >Add the Token and UUID provided to you by Refapp, > Hit save > Account is now linked to Refapp

When an organisation has signed with CheckWorkRights to complete their reference checks, they will be contacted by the Refapp customer success team to set up their business profile and guided through the creation of a project.

Project templates allow the user to set up Job role specific referee templates, ensuring questions are targeted. Organisations can have one, a few or multiple templates in Ref App, the template that relates to the position you are recruiting can be assigned automatically through CheckIntelligence, a defined Recruiter package or manually in CheckWorkRights.

The project templates are managed in Refapp, your organisation will have dedicated admins who can add, update and remove templates, these changes are reflected in CheckWorkRights in real time.

Changing project templates with active candidates/employees associated with them will cause this to fail, it is recommended to only remove project templates not in use.

Once Reference Checks are enabled in your account, you can assign the reference check to your candidate by enabling the check. When enabling the check, you will be asked to select the project template that suits the role the candidate is applying for. This triggers a MyCheck email and creates the Refapp project to capture the referee details from the candidate and the referee responses.

The candidate receives the MyCheck email with a reference check request. When they click to start the check, they are taken to the Refapp site to provide their referee information. The candidate can send a referee request as they complete the information, triggering the referee email/SMS to be sent.

If needed, the candidate can return through the MyCheck link until all the referee details have been entered, once sent details can not be edited or viewed by the candidate for security. The workflow ends once all referee details are entered, and the candidate can shut their browser.

When the candidate completes the referee details, an email or SMS will be sent to them with a link to complete the questions selected as part of the project template set up.

Once the required number of referees complete the request, CheckWorkRights is updated, and the designated verifier is notified.

Verifiers with access to the CheckWorkRights Web application can view live status updates in CheckWorkRights when they click into the check (e.g. Awaiting Candidate Submission, Awaiting Referee Submission, Awaiting Employer Review, Completed etc.).

Once all referees have responded, the designated verifier will receive an email from CheckWorkRights to complete the review and accept or reject the referee report.

When at least one referee has completed the request, recruiters who have access to the CheckWorkRights web app can choose to continue to verification without all referees completing the reference check. The recruiter can proceed if confident that the existing responses are sufficient, and will be asked to document the decision reason, this is stored as metadata for audit purposes.

Reference check statuses for candidates can be viewed on the candidate dashboard or an individual candidate's profile. Navigate to the ‘Candidate’ tab to see a summary of all check outcomes, clicking into any status will show candidate and check information related to the status.

The Statuses associated with Reference Checks are as follows

The Refapp system will detect and show fraud in the check summary screen and when the verifier is completing their review of the referee report. Fraud detection includes ‘same-ip-address’ ‘same-phone-number’

This is not a common case, and the alert doesn't necessarily mean an actual fraud. It can be explained by:

Suggested ways to verify the validity of the reference:

This outcome will not specifically show in CheckWorkRights, the referee will show as requested, if the user has access, they can log into Refapp and see the progress update, including any referees that have declined. CheckWorkRights team are working closely with Refapp to enhance the feature to allow this status to be shown in the CheckWorkRights dashboard.

You can access the report by clicking on the individual's profile.

Referee reports are kept until the candidate or employee is made ‘Historical’ (Terminated) in CheckWorkRights). Candidates are automatically made historical 90 days after they are created in the system and have not been marked as Active (turned into an Employee).

This is not supported, a reference check template cannot be changed once assigned in CheckWorkRights or Refapp.